Outbax Discount Code - 20% Off June 2026

About Outbax

Outbax is a Sydney-based Australian company founded in 2012, specializing in high-quality camping and outdoor equipment at affordable prices. The idea sparked in 2009 during founders' camping trips across New South Wales, where they noticed a gap for reliable, budget-friendly generators. Starting with the popular GenTrax inverter generator, Outbax has grown to offer a wide range including lithium batteries, power stations, solar panels, inverters, and more. With over 60 staff members dedicated to customer service, the brand emphasizes dependability, fast delivery, and innovation. Boasting thousands of positive reviews on sites like ProductReview.com.au (4.6/5 stars from over 1,800 reviews), Outbax provides a 60-day money-back guarantee and 12-month warranty, making it a trusted choice for adventurers across Australia.

Outbax FAQs

What products does Outbax sell?

Outbax offers a diverse selection of outdoor and camping gear, focusing on portable power solutions. Their lineup includes inverter generators like the best-selling Gentrax models, LiFePO4 lithium batteries, portable power stations, solar panels, and bundles for off-grid adventures. They also stock additional items such as inflatable spas, garden tools, gym equipment, and home living essentials like air conditioners and furniture. Everything is designed for reliability during camping trips, caravanning, or everyday use, with competitive pricing to suit Australian budgets.

Where is Outbax based and do they ship Australia-wide?

Outbax is headquartered in Sydney, Australia, and has been operating since 2012. They provide shipping across the country, with free delivery on most products to the majority of areas. For remote locations or bulky items, additional fees may apply—use their postage calculator on product pages for accurate estimates. Orders are typically dispatched within 24 hours via an automated process, ensuring quick arrival. Unfortunately, they don't ship to PO Boxes or internationally at this time, requiring a physical address for smooth delivery.

What is Outbax's returns policy?

Outbax stands behind their products with a generous 60-day money-back guarantee. If you're not satisfied for any reason—whether you changed your mind or the item isn't the right fit—you can return it unused, in original packaging with all accessories, and in resalable condition. Original shipping costs (if any) will be deducted from your refund, and you'll cover return shipping. For damaged or faulty items, contact support within seven days for a full refund, repair, or replacement under their policy.

What warranty does Outbax offer?

All Outbax products come with a 12-month warranty against defects in materials or workmanship, plus rights under Australian Consumer Law. For commercial use, it's three months. The warranty doesn't cover misuse, accidents, or modifications. If your item arrives dead on arrival, notify them within seven days for a resolution. Their team ensures quality checks, and many items, like refurbished replacements, meet high standards. Positive customer feedback often highlights the reliable support during warranty claims.

How can I contact Outbax for support?

You can reach Outbax's friendly team via phone at 02 888 10 333, available Monday to Friday from 9 am to 5:30 pm AEDT. Live chat is also offered during the same hours for quick queries. For email support, use [email protected], including your order number for faster assistance. They have dedicated sections for sales recommendations, shipping tracking, technical help, and returns on their website. With 12 full-time customer service reps, responses are prompt and helpful.

What payment methods does Outbax accept?

Outbax makes shopping easy with multiple secure payment options, including PayPal, Visa, American Express, Mastercard, Zip Pay, Afterpay, and Klarna. These allow for flexible buy-now-pay-later plans, ideal for gearing up without upfront costs. All transactions are protected, ensuring your data's safety during checkout.

Are Outbax products reliable based on reviews?

Absolutely—Outbax has earned strong praise from customers, with a 4.6/5 rating on ProductReview.com.au from over 1,800 verified reviews. Shoppers rave about fast delivery, product quality, and excellent service. For instance, users love the durable Gentrax generators for off-grid living and the efficient lithium batteries for extended camping. Google and Trustpilot ratings hover around 4.5-4.7, reinforcing their reputation as a go-to for affordable, high-performance outdoor gear in Australia.